Discover Eon: Your premium passport to Transkribus
At a glance: The Eon plan
The Eon plan is the most comprehensive package available in Transkribus, designed for extensive access and ease. Subscribers receive full access to all Transkribus features, a custom number of user seats, and a substantial credit allocation of 500,000 credits a year. The plan emphasises user understanding and proficiency through tailored onboarding sessions during the first month of the plan, ensuring a deep familiarity with the platform's capabilities. Additionally, a dedicated Customer Success Manager, regular check-ins, and priority support channels underline our commitment to your transcription journey.
Eon is more than a plan; it's a partnership for your success, ensuring you harness the full potential of what Transkribus has to offer.
Your benefits
Tailored onboarding
Dedicated Customer Success Manager
Quarterly check-in sessions
Priority support channel
What is a Customer Success Manager?
When you sign up to the Eon plan, you are assigned a dedicated Customer Success Manager, who serves as your primary point of contact and strategic guide throughout the duration of your plan. These specialists are not only experts in Transkribus but also have a background in academic research and are highly experienced in tailoring the platform to meet the needs of complex research projects
Whether you need assistance with training advanced layout and text recognition models or designing streamlined workflows, your Customer Success Manager is there to show you the most effective way of utilising Transkribus to achieve your specific research goals.
How the Eon plan works
Step 1: Expert onboarding
Step 2: Realise your project goals
Step 3: Strategic check-ins
Step 1: Onboarding with our experts
Transkribus onboarding (1 hour)
Start your Transkribus journey with a comprehensive onboarding session. Over the course of an hour, your Customer Success Manager will show the main features of Transkribus and how they can be best applied to your specific project. This session can be tailored according to your level of experience with Transkribus, with specific topics or features covered on request.
Custom Deep Dive session 1 (1 hour)
Delve deeper into the realms of Transkribus with a session completely customised to your project’s demands. This deep dive explores more advanced features or specific workflows critical to your work. From optimising text recognition to refining your results, empower your project with targeted knowledge and skills.
Custom Deep Dive session 2 (1 hour)
Continue your specialised journey in this advanced session, further tailoring the Transkribus experience to your research intricacies. Here, focus sharpens on mastering sophisticated tools, understanding nuanced functionalities, or perhaps integrating Transkribus outputs with other software. Your trajectory is unique, and so is this deep dive.
Q&A session (1 hour)
Your curiosity and concerns are front and centre during this interactive Q&A session. Dedicated to addressing your unique queries, this one-hour dialogue ensures you gain clarity on complex tools, troubleshoot issues you've encountered, and receive expert advice tailored to your specific needs. The Q&A session can take place either at the beginning of a project or can be used later on in a project — for example, to review your first results with Transkribus.
Step 2: Over to you
Start unlocking with Transkribus
Begin your transcription journey with Transkribus, unlocking the potential of your historical documents and utilising your annual credit allowance in the way that best suits your project.
Dedicated support channel
If you require support at any point, you can reach out to eon@transkribus.org for direct assistance from your Customer Success Manager. Using this priority support channel ensures your inquiries receive prompt and specialised attention.
Step 3: Staying in touch
Regular quarterly check-ins
Engage in meaningful collaboration with our dedicated quarterly check-ins. Each session, lasting approximately 30 minutes, focuses on your project’s progress, current challenges, and plans for the future. It also allows you to ask any questions you may have and gives you the chance to share your feedback about the platform, which will be passed on directly to our Product Development team.
Unlock history with Transkribus
Uncover the treasures of our cultural heritage