Exploring Epoch: Your research companion in Transkribus
At a glance: The Epoch plan
The Epoch plan is a solid foundation for those embarking on research projects in Transkribus. It provides a conducive environment for smaller teams with a moderate number of user seats, coupled with a significant storage capacity and a substantial credit allowance.
This plan is especially tailored for research endeavors, providing research teams with the credits and the support they need to create their own success.
Your benefits
Tailored onboarding
Dedicated Customer Success Manager
Quarterly check-in sessions
Priority support channel
What is a Customer Success Manager?
When you sign up to the Epoch plan, you are assigned a dedicated Customer Success Manager, who serves as your primary point of contact and strategic guide throughout the duration of your plan. These specialists are not only experts in Transkribus but also have a background in academic research and are highly experienced in tailoring the platform to meet the needs of complex research projects
Whether you need assistance with training advanced layout and text recognition models or designing streamlined workflows, your Customer Success Manager is there to show you the most effective way of utilising Transkribus to achieve your specific research goals.
How the Epoch plan works
Step 1: Expert onboarding
Step 2: Realise your project goals
Step 3: Strategic check-ins
Step 1: Onboarding with our experts
Transkribus onboarding (1 hour)
Start your Transkribus journey with a comprehensive onboarding session. Over the course of an hour, your Customer Success Manager will introduce the main features of Transkribus and show how they can be best applied to your specific project. This session can be tailored according to your level of experience with Transkribus, with specific topics or features covered on request.
Step 2: Over to you
Start unlocking with Transkribus
Begin your transcription journey with Transkribus, unlocking the potential of your historical documents and utilising your annual credit allowance in the way that best suits your project.
Dedicated support channel
If you require support at any point, you can reach out to epoch@transkribus.org for direct assistance from your Customer Success Manager. Using this priority support channel ensures your inquiries receive prompt and specialised attention.
Step 3: Staying in touch
Regular quarterly check-ins
Engage in meaningful collaboration with our dedicated quarterly check-ins. Each session, lasting approximately 30 minutes, focuses on your project’s progress, current challenges, and plans for the future. It also allows you to ask any questions you may have and gives you the chance to share your feedback about the platform, which will be passed on directly to our Product Development team.
Unlock history with Transkribus
Uncover the treasures of our cultural heritage